9u777 Privacy Policy

9u777 ("we", "us", "the Platform") is committed to protecting the personal information of all players and visitors who use the 9u777 website at https://9u777.club. This Privacy Policy ("Policy") sets out how we collect, process, store, and share your personal data, and it applies to all users of our platform regardless of the device or method of access used.

By accessing the 9u777 platform, registering an account, making a deposit, or using any of our gaming or sports-betting services, you confirm that you have read and accepted this Policy. If you do not agree with any part of this Policy, please discontinue your use of the platform immediately and contact us at [email protected] if you wish to have your data removed.

9u777 collects personal information from you in several ways: directly when you register and use the platform, automatically through your interaction with our website, and from third parties involved in payment processing or identity verification. The categories of information we may collect include:

• Identity information: full name, date of birth, national ID number or passport number, nationality, and a photograph where required for KYC verification.
• Contact information: mobile phone number, email address, and the district or city in Bangladesh associated with your account (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).
• Financial information: payment method type (e.g. bKash, Nagad, Rocket, Upay, Visa, Mastercard), mobile wallet number or masked card number, transaction amounts, and transaction history within the platform.
• Technical information: IP address, device type, browser type and version, operating system, session duration, pages visited, game history, and betting activity logs.
• Communications data: records of your communications with 9u777 customer support, including chat transcripts, support tickets, and email correspondence.
• Preference data: your language settings, notification preferences, responsible gaming limit settings, and any voluntary profile information you provide.

We collect only information that is necessary, relevant, and proportionate to the purposes described in this Policy. We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless strictly required by law or by our responsible gaming obligations.

9u777 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing required to register your account, provide gaming services, and process payments — without this processing we cannot provide the platform to you.
• Legal obligation: processing required to comply with KYC, anti-money-laundering, responsible gaming, and other regulatory requirements applicable to online gaming operators serving the Bangladesh market.
• Legitimate interests: processing for fraud prevention, platform security, abuse detection, and the aggregated analysis of usage patterns to improve our services — where these interests are not overridden by your rights and freedoms.
• Consent: processing for optional marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

All financial transactions on the 9u777 platform are processed through encrypted channels. We do not store full mobile wallet numbers, card numbers, or banking credentials in plain text. Payment references and transaction IDs are stored only for reconciliation, dispute resolution, and legal compliance purposes.

KYC documents (such as national ID cards or passport scans) submitted to 9u777 for identity verification are stored in an encrypted document vault with restricted access. Only authorised compliance personnel may access identity documents, and access is logged and audited. KYC documents are retained for the period required by applicable law and then securely deleted.

9u777 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements. The following general retention periods apply: active account data is retained for the duration of your account; transaction and financial records are retained for a minimum of five years following the last transaction to comply with anti-money-laundering regulations; KYC identity documents are retained for the period required by applicable law and then securely deleted; communications with customer support are retained for two years; anonymised analytics data may be retained indefinitely.

When your account is closed — whether voluntarily or by 9u777 — your personal data is anonymised within 90 days, except where legal retention obligations require us to keep specific records for a longer period. Following anonymisation, the data can no longer be attributed to you as an individual. You may request early deletion of non-legally-required data by contacting [email protected]; we will process such requests within 30 days.

9u777 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Security measures in place include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting staff access to personal data on a need-to-know basis, regular security reviews and vulnerability assessments, and two-factor authentication for platform administrator accounts.

No method of data transmission or storage is 100% secure. While we work diligently to protect your information, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 9u777 will notify affected users without undue delay and take all reasonable steps to contain and remediate the breach.

9u777 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, platform features, or applicable legal requirements. When material changes are made, we will update the "Last updated" date at the top of this page. Where changes are significant, we may also notify registered users by email or through an in-platform notification prior to the change taking effect.

Your continued use of the 9u777 platform following the publication of any update to this Policy constitutes your acceptance of the revised terms. If you disagree with any change, please discontinue your use of the platform and contact [email protected] to request closure of your account and deletion of your personal data.